[vc_row type=”in_container” enable_parallax=”” parallax_speed=”1″ css=”.vc_custom_1432070629354{padding-bottom: 40px !important;}”][vc_column width=”1/2″ animation=””][vc_column_text]Evolution Broadcast RMA Process
An Evolution Broadcast Return Merchandise Authorization (RMA) allows customers to return defective products to EB for a replacement. After submitting for an RMA, Apricorn will need to approve it before you are asked (via email) to send your defective product back. Once Evolution Broadcast receives and tests the defective product a replacement product will be sent back to you.

Submitting an RMA
If your product meets the terms and conditions of our warranty please use the following steps to submit your product for RMA:

Complete the online form to the right
Once our tech support team has reviewed your RMA request you will be assigned a tech support ticket.

A member of our tech support staff will be in contact via phone or email at which you will receive an RMA number and instructions on how to send your product in

You must send your product in for replacement – a replacement unit will not be sent out until we receive the defective unit

VOID Warranty Policy
Your Evolution Broadcast product must be free of physical damage or modification. Products received with physical damage (bent CPU socket pins, any damage to the PCB, water damage, etc), missing the original hard drive, or missing the serial number sticker will be returned to the customer or may incur a service charge upon receiving the item. If your product is received damaged, Evolution Broadcast will contact you with information and options to assist with filing a claim or offering a repair fee to avoid the product losing it warranty.

RMA Approval
Once Evolution Broadcast receives your RMA request, the RMA will be reviewed by our department within one (1) business day. In order to approve your RMA Evolution Broadcast will need a copy of the purchase invoice or receipt for the product you need replaced.[/vc_column_text][/vc_column][vc_column width=”1/2″ animation=””][vc_column_text]

Request RMA Form